Here's what some of our clients have to say about our service.
We recently placed our boat on brokerage at Waterside Marine, and would highly recommend the service. The staff were extremely helpful, and presented the boat very professionally on their website, and handled the viewing in the same manner. The sale went through very easily within a matter of weeks, no fuss, we were delighted.
Dear John, I cannot thank you enough for the efficient way that you and Lynne dealt with the sale of my boat as you were aware, having owned her for 38 years and being forced to sell her through health problems, was not a good experience for me, but the pleasant yet professional way that both you and Lynne dealt with the sale and the very prompt way that you transferred the funds to me were proof that you deserve the very good reputation that you have as being a first class salesman, knowledgeable, honest and trustworthy. Yours sincerely...........
Good, prompt and efficient service, after I had taken the decision not to moor, but to sell.
John ran me back to moorings to collect car which was helpful and subsequent service from Lynne was good.
Obviously selling at the end of season may not have been the best time although this gave the yard time to sort some things out.
"I have had the pleasure of dealing with both John Butler and Lynne Dorrington now for the purchase of one boat and the sale of two boats over the past two years. John makes the process of purchasing/selling a boat 'seamless' and he is supported by Lynne who is always on hand to help and provide honest and sound advice throughout all aspects of the purchasing/selling process.
John's unbelievable attention to detail, forthright honesty, technical knowledge, hands on experience and all round professionalism is second to none. Both John and Lynne worked very hard to ensure all my requests were met expeditiously and efficiently and they understand the importance of a positive customer service experience. Both John and Lynne's interaction with me was both humorous and enjoyable at times which made what could be a stressful experience into a pleasurable one. In relation to the sale of my canal boat, they exceeded my expectations in dealing with the number of viewings the advert generated.
I would have absolutely no hesitation in recommending Herbert Woods to any prospective purchaser or seller and I certainly won't be going anywhere else!
Thank you both John and Lynne, you are a credit to Waterside Marine Sales, I sincerely appreciate all your efforts and I look forward to your assistance once again in the near future."
The sale of the boat was made pleasurable by proficient, professional, friendly staff. Accepting the boat for sale was made easy, with a phone call followed up with an email and photos. I believe the willingness to use (and actively seeking) my knowledge of the boat helped in the wording of the sales text. The knowledge of boats in general by the staff was noticed, and this helped when asking me questions on the condition of the boat to know what information to pass on to perspective buyers. I wanted any perspective buyer to know the good, and the bad points.